Contact Us
Explore Your Next Collection
Contact Info.
- Address:
- Room 502, Building 1, No. 1 Chuangye 3rd Road, Mapu’ao, Fenggang Town, Dongguan, Guangdong, China
- Phone:
- +86 139 0225 5731
- Email:
- ceo@colorfulcosmetic.com
YOUR QUESTIONS, ANSWERED
Frequently Asked Questions
Find helpful answers about customization, samples, production, and delivery. Explore the details before starting your next brush collection.
Are you a factory?
Yes. We are a professional makeup brush manufacturer based in Dongguan, China, providing OEM and ODM services.
What certifications do you have?
We hold ISO 9001 certification and undergo BSCI social responsibility audits. For customers with specific requirements, we can discuss additional certifications or arrange factory audits based on your order plans.
Do you offer OEM and ODM services?
Yes. We offer OEM and ODM services for brands worldwide, supporting your project from material selection and brush shape development to colour matching, logo printing, and packaging design.
What is your minimum order quantity?
For simple custom projects, we can support orders starting from 500 pieces. For more complex projects, the minimum order quantity varies with brush materials, packaging, and production requirements.
What is your production lead time?
Production generally takes about 35–40 working days after order details are confirmed. If you have a target launch date, share it with us so we can plan the production schedule around your project.
What payment methods do you accept?
We accept T/T, Western Union, and L/C. PayPal is also available for sample payments.
Can I receive samples before placing an order?
Yes. We provide samples before order confirmation so you can review the brushes before proceeding.
How much do samples cost?
Existing samples are free, with shipping charged separately. Custom samples carry a fee to cover the cost of making them. The sample fee can be deducted from the order total according to the agreed order and credit terms.
How long does sample preparation take?
Existing samples can be dispatched as soon as they are available. Custom brush samples generally take 7–10 days to prepare.
How do you ship samples?
We usually ship samples by DHL, UPS, FedEx, or TNT. Courier charges are paid by the customer, using a courier account or freight-collect service where available.rnrnIf you do not have a courier account, we can help arrange an economical courier agent. You pay the shipping charge to us and we pass it to the agent; the freight charge is set by the third-party courier or forwarder.
How do you ensure product quality?
We control the factors that affect brush performance, not only the brush shape. Our team follows four key quality checkpoints throughout production to assess the finished result.
Which markets do you export to?
We export to Europe, the Middle East, the United States, and Asia. Europe is a key market, where we have established long-term partnerships with beauty brands.
